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  Store Policies

 

SHIPPING POLICY and RATES:

Shipping Policy:

All merchandise is shipped within 24 hours of order via UPS ground.  Delivery time is approximately one week.  After your order is submitted through our online store, you will receive an e-mail confirmation with your order number which also serves as your invoice.  Please retain the e-mail invoice for your records.   If necessary, your invoice must accompany any product returns.

Rates:

No matter how many products you buy, SureDefense Technologies offers a flat shipping rate of $4.95 per order on UPS Ground deliveries.

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OUR PRIVACY POLICY:

It is the policy of SureDefense Technologies to respect the privacy of its Users and of personal electronic communication. SureDefense Technologies will not share a User's email address or other specific personal information (i.e. name, address, age) for marketing purposes without such User's consent. A User's profile information (i.e. age, gender) may be used to create personalized content, services, and advertising on or related to SureDefense Technologies.  SureDefense Technologies may also use a User's profile information to create aggregate reports. Such profile information is anonymous and does not contain any identifying information.

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We understand that some people are concerned about online shopping.  Because your credit card security is our highest concern, SureDefense Technologies has taken several steps to ensure that your payment information is processed in an accurate and confidential manner. Our server uses an authentic Thawte Secure Socket Layer (SSL), an advanced encryption technology that makes it absolutely impossible for unauthorized parties to read any information that you send to us.

If you have questions regarding our credit card security policies, or choose not to use your credit card for purchasing online, please print out your order and fax it to us at 1-603-299-0541 or call toll free at 1-877-252-3072.

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DISCLAIMERS AND LIMITATION OF LIABILITY

User expressly agrees that use of SureDefense Technologies is at User's sole risk. Neither SureDefense Technologies, nor its affiliates, nor any of its officers, directors, employees, agents, third-party content providers ("Providers"), merchants ("Merchants"), sponsors ("Sponsors"), or the like, warrant that SureDefense Technologies will be uninterrupted or error-free; nor do they make any warranty as to the results that may be obtained from the use of SureDefense Technologies, or as to the accuracy, reliability, or currency of any information content, service, or merchandise provided through SureDefense Technologies.

Under no circumstances shall SureDefense Technologies or any other party involved in creating, producing, or distributing SureDefense Technologies products be liable for any direct, indirect, incidental, special, or consequential damages that result from the use of or inability to use SureDefense Technologies products, including but not limited to reliance by a User on any information obtained from SureDefense Technologies or that result from mistakes, omissions, interruptions, deletion of files or email, errors, defects, viruses, delays in operation or transmission, or any failure of performance, whether or not resulting from acts of God, communications failure, theft, destruction, or unauthorized access to SureDefense Technologies records, programs, or services. User hereby acknowledges that this paragraph shall apply to all content, merchandise, and services available through SureDefense Technologies.  Because some states do not allow the exclusion or limitation of liability for consequential or incidental damages, in such states liability is limited to the fullest extent permitted by law.

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LEGAL:

All buyers MUST be 18 years of age or older to order Defense Sprays and Stun Guns from SureDefense Technologies.  It is the sole responsibility of the BUYER and not SureDefense Technologies to ascertain, interpret and obey all applicable local, state, federal, foreign, international and/or any other laws which govern the transportation, possession and use of any item sold.

State law prohibits us from selling defense sprays to Massachusetts or New York residents.  Massachusetts residents may only purchase defense sprays from licensed firearms dealers in that state.  New York residents may only purchase defense sprays from licensed firearms dealers or licensed pharmacists in that state.

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RETURN of MERCHANDISE:

Your complete satisfaction if our number one concern!   If for any reason you are not satisfied with your purchase we will assist you with a prompt refund or exchange.  To help you in this process, please follow the guidelines listed below.

NON-DEFECTIVE MERCHANDISE: Within 30 days receipt of your order, you may return any non-defective merchandise for a full refund.  Please return only those products which are unopened and in their original condition.  Please note that we can refund shipping costs only if the return is a result of our error.

DEFECTIVE MERCHANDISE:  Please return any defective merchandise within 30 days receipt of your order.  Defective merchandise will be replaced free of charge when we receive it, and shipping charges will be covered by SureDefense Technologies.

INCORRECT ORDERS:  We apologize if we have inadvertently sent you the wrong merchandise.  Please return the incorrect merchandise within 30 days receipt of your order.  Shipping charges to return the merchandise will be covered by SureDefense Technologies.  You will not be charged for the shipping costs of the replacement merchandise.

To make a return, please write the reason for the return on your e-mail confirmation notice and include it with your product.  Wrap the product securely and ship your package via USPS Priority Mail to:

SureDefense Technologies, Returns
P.O. Box 6066
Lindenhurst, IL  60046

If you need help with your return, you may reach us by email at returns@suredefense.com or call us toll free 1-877-252-3072.

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